Terms & Conditions
Please read our Online Worktops Terms & Conditions. The company shall sell and the purchaser shall purchase all goods and services in accordance with these terms and conditions. All such contracts will be subject to the overriding presumption that these terms and conditions will prevail and that any subsequent documents will have no legal effect.
The purchaser shall be responsible to the company for the accuracy of the terms of the order. Also, for giving the company the necessary information relating to the goods and services. To enable the company to perform the contract in accordance with its terms. Also, the purchaser shall indemnify the company against all loss, damages, costs and expense incurred by the company. Due to the inaccuracy of the order submitted by the purchaser or the inability of the company to perform the contract for whatever reason.
On completion of placing your order online you will receive an order acknowledgement, sent to the email address you have provided. Wen you have placed your order. To confirm stock availability and delivery date within 24 hours, (not including weekends).
Failure to deliver on time due to stock availability will not be sufficient cause to hold the company responsible. For any losses, costs, damages or expenses,, consequential or otherwise, suffered by the purchaser.
Unless otherwise stated prices are inclusive of vat.
Delivery charges include vat.
The “free delivery” offer purchase limit may be subject to change at any time. But would not change once you have placed your order.
All prices and discount rates are subject to alteration without notice and the applicable prices shall prevail. At the time the order is placed.
From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability.
While we try to ensure all prices shown on our website are correct there may be errors that occur. Should this happen and the price is different to the one when you placed. Your order you will be notified within 24 hours, excluding weekends, and given the opportunity to cancel the order and receive a full refund. Or to continue with the order by paying the correct amount.
DESPATCH AND DELIVERY
Despatch and delivery are based on the company’s best information at the time quoted. But such date should be regarded as approximate only.
Time of arrivals given are an approximate only. As your delivery can turn up at any point between the hours of 8am and 5pm on the agreed delivery date so someone must be on site within those hours to accept delivery. You will be notified if delivery is to be made outside these hours.
Failure to despatch or deliver at the time stated will not be sufficient cause for cancellation. The company will not be liable for any losses, costs, damages or expenses consequential or otherwise suffered by the purchaser.
The delivery address must be easily accessible by a fire engine size vehicle. The delivery driver has the right to refuse to deliver the goods if he deems the location unsafe to deliver to. Or if there is insufficient help to off load the goods.
There must be one able bodied person available to assist the driver. In off loading and carrying laminate worktops and two for all solid surface worktops. Worktops can weigh up to 100kg.
Delivery is to kerbside only. But the driver will assist carrying the worktops/kitchen units in to the nearest entrance point should you require.
Due to Covid 19 drivers will not enter properties to make deliveries but will assist to an entrance door or garage.
Deliveries may be made in instalments and the Company will inform the Customer if this is to happen by giving 24 hours notice.
Failed deliveries due to the customers fault will incur charges for restocking and re-delivery.
Should One Stop Worktops make an error in delivery we will endeavour to re deliver on the next allocated delivery day to your area.
Failure to deliver on the date specified due to reasons beyond our control, such as closed roads, floods, snow, ice, local events and accidents etc. will not render the company liable for any costs incurred by the customer.
The company cannot be held responsible should you have removed your old worktops or got a fitter on site or started your kitchen fit before receiving and checking your delivery of worktops/units.
Payment must be made in full at time of order. Payment can be made through the website (PayPal/TakePayments). Or by phone using our secure TakePayments system. Payment can also be made by cheque made payable to One Stop Worktops Ltd then posted to Online Worktops Ltd. Unit B3 Bankfield Trading Estate, Coronation Street, Reddish, Stockport, SK5 7SE, or by Bank Transfer sort code 01 08 38 account no 55001114.
Delivery will not be made until cleared funds have been received in to our account.
Goods remain the property of Online Worktops until payment in full has been made.
Payment reference on your card statement. If paying by card through Take Payments, our card payment processor, will be shown as Online Worktops Ltd.
If for any reason the order is cancelled after payment but at least 48 hours before delivery is due then a full refund will be made using the same method as payment. Cancellations made with less than 48-hour notice prior to delivery may incur a restocking fee of 20%.
Fabricated Worktops, Complete Kitchens orders and Made To Measure Door orders can not be cancelled once you have made payment and/or received your acknowledgement and confirmed it is correct. Therefore, please ensure all sizes, colours and designs are correct before confirming your acknowledgement.
Non faulty or non-damaged goods may be returned, providing they are in the original intact packaging and are in a re-sellable condition, but will be subject to a restocking charge which equals 25% of the total value of the goods being returned. Fabricated Worktops, Complete Kitchens orders and Made To Measure Door orders can not be cancelled once you have made payment and/or received your acknowledgement and confirmed it is correct.
Cancellations will not be accepted unless you notify us within fourteen (14) days from the date of delivery.
All returning carriage costs will be the responsibility of the purchaser.
SHORTAGES OR DAMAGED OR FAULTY GOODS
All products are despatched to you in good condition by ourselves or our specialist delivery agent.
Any shortages must be reported within 24 hours of delivery.
Please inspect all goods on delivery for damage or faults. All damages or faults must be reported to us in writing, stating original invoice number and delivery date, within 48 hours.
It is the responsibility of the purchaser to check for damages. faults or shade differences, before working on or fitting the product.
The company can not be held responsible should you have removed your old worktops or started your kitchen fit before receiving and checking your delivery of worktops. Any costs incurred will be the responsibility of the purchaser.
RISK AND TITLE
Goods shall remain the property of the company until payment in full has been received by the company.
We try to specify accurate dimensions for every product listed on our website. Whilst we try to be as accurate as possible, all sizes, weights and measurements are approximate only.
We have made all efforts to display all product colours accurately however, we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you so we will always advise you to use our sampling service to ensure you are happy with your choice before ordering. Please note on multi-colours designs the sample piece may not display all décor colours throughout the sample. Please Google the full name of your worktop choice to see it in situ or contact the manufacturer.
All fabrication work has a + / – 3mm tolerance.
Once fabrication work has begun on any product orders cannot be cancelled or refunded as items are no longer in a re-sellable condition.
All fabrication work is done exactly to the pictures/ sizes you, the customer, provide us with (excluding the + / – 3mm tolerance). These will only be accepted in metric sizes.
If fabrication work has been completed and done incorrectly due to the customers own fault refund requests will not be accepted. However if the incorrect work is the fault of the Company then we will endeavour to rectify the issue at our earliest convenience.
All fabrication work done is based on the walls of the room the fabricated items are being installed into are square. If the fabrication order has been completed and it is later found that the walls are out, we, the Company, cannot be held liable.
We will not be held responsible if at the point of your job beginning that we find you have not ordered enough worktop or products to complete your project
PUBLICATION OF COMMENTS ONLINE
You agree that we can publish any comments that you send to us regarding the quality of our products or service on our website. We may use your name and town of residence. But we will not publish such information as your email address, telephone number. Website address or street address.
We aim to give excellent service however, there may be a time when a customer has a complaint that they feel has not been dealt with fairly for whatever reason. If this is the case you agree that before posting any negative comments on any website, news group, blog, social networking site or other online resource you write or email us to explain your grievance allowing us 14 days to resolve the problem.
If you are still not satisfied with our response after that time. You agree to include any response we gave regarding your complaint in any online publication you make in order to give a fair and balanced view. To any subsequent readers.
HOW WE MAY USE YOUR PERSONAL INFORMATION
We will not pass your personal information to any third party without your consent. We will only use the personal information you give us to, supply and deliver the products and process your payment.
Here at One Stop Worktops, we strive to deliver a great service to every customer. Additionally we make every effort to ensure that the goods advertised for sale on our website are described accurately however, the descriptions of goods on the website do not form part of the contract between you the customer and us the supplier they are designed to represent a general idea of the goods. You should always ensure that the goods which you are purchasing from us are suitable for your intended needs. We do not give any warranty that the goods which you purchase from us are or will be suitable for your intended needs.
We will not be liable to you for any loss or damage which you may suffer as a result of any breach of contract by us. Including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence. Will not exceed the invoiced value of the goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.
We make every effort to ensure our website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it, will not cause damage or disruption to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access our website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.
OUR INFORMATION AND HOW TO CONTACT US
Online Worktops Ltd is owned and run by One Stop Worktops Ltd. A company registered in England and Wales. Our company registration number is 5433074. Also our registered office is at: Grove House. 774-780 Wilmslow Road, Didsbury, Manchester, M20 2DR.
Unit B3, Bankfield Trading Estate,
If the response time from our sales staff was not to your satisfaction. Please contact Howard on [email protected] with your complaint. So that it can be dealt with accordingly